Privacy Policy – Legal Notice – Cookie Policy

1. USER INFORMATION

Who is responsible for the processing of your personal data?

CALM ISLAND PROPERTIES MALLORCA S.L. is responsible for the processing of the user’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).

What type of data do we request and process?

Depending on the form or type of data collection, we will only ever ask you for the minimum necessary to fulfil the purposes indicated in each case.

What do we process your personal data for and why do we do this?

Depending on the form in which we have received your personal data, we process it in a confidential manner in order to fulfil the stated purposes:

In the contact form

• To respond to questions or requests of any kind made by the user through any of the contact forms made available on the responsible party’s website (in the legitimate interest of the responsible party, Art. 6.1.f GDPR).
• Sending commercial advertising communications by email, fax, SMS, MMS, social networks or any other current or future electronic or physical means that enables commercial communications. These communications are carried out by the responsible party and relate to its products and services or those of its employees or service providers with whom it has an advertising agreement. In this case, third parties never have access to the personal data (with the consent of the data subject, 6.1.a GDPR).
• To carry out statistical analyses and market research (for the legitimate interest of the data controller, Art. 6.1.f GDPR).

In the newsletter form

• To send newsletters, messages, offers and promotions online (with the consent of the data subject, 6.1.a GDPR).

In the «Request a quote» form

• To send commercial offers about products and services (to fulfil a contract or pre-contract, 6.1.b GDPR).
• To send commercial advertising communications by email, fax, SMS, MMS, social networks or any other current or future electronic or physical means that allow commercial communications. These communications are carried out by the responsible party and relate to its products and services or those of its employees or service providers with whom it has an advertising agreement. In this case, third parties never have access to the personal data (with the consent of the affected person, 6.1.a GDPR).

In the CV form

• To involve the affected person in the recruitment process and analyse the applicant’s profile in order to select a candidate for the responsible party’s vacancy (with the consent of the affected person, 6.1.a GDPR).

In the reviews form

• Moderation and publication of user experiences, opinions and suggestions about a product or service on the website (with the consent of the affected person, 6.1.a GDPR).

In the form for the ethics or whistleblowing channel

• Proper management of the ethics channel, processing the corresponding irregularities reported through this channel and deciding on the appropriateness of initiating an investigation to detect possible violations and prevent any type of behaviour that violates the company’s internal or external standards (to fulfil a legal obligation, 6.1.c GDPR).

In the user registration form

• To manage the user account in order to provide personalised access to the website and the interactive services offered there (for the consent of the affected person, 6.1.a GDPR).

In the reservation form

• To make reservations at the responsible party’s establishment (for the execution of a contract or pre-contract, 6.1.b GDPR)
  Sending commercial advertising communications by email, fax, SMS, MMS, social networks or any other current or future electronic or physical means to customers that allow commercial communications about products or services similar to those initially contracted with the customer (art. 21.2 LSSI). (for the legitimate interest of the responsible party, Art. 6.1.f GDPR).

In the appointment scheduling form

• To schedule appointments and meetings with the responsible party (in the legitimate interest of the responsible party, Art. 6.1.f GDPR).

Social networks

• Contact through social networks to maintain a relationship between the user and the responsible party, which may include the following operations: – Processing of requests and enquiries. – Information about activities and events. – Information about products and/or services. – Interaction through official profiles. The user has a profile on the same social network and has decided to join the responsible party’s social network, expressing their interest in the information published there, therefore, when requesting to follow our official page, they give us their consent to process their data. The user can access the privacy policy of the social network itself at any time and configure their profile to protect their privacy. Once the user is a follower or has joined the social network of the person responsible, they can publish comments, links, images, photos or any other type of content supported by this network. In any case, the user must be the owner of the published content, own the copyright and intellectual property rights or have the authorisation of the third parties concerned. – Sending commercial communications relating to the activities of the Group’s companies and external companies with which commercial collaboration or intermediation agreements have been signed. (with the consent of the affected person, 6.1.a GDPR).

Instant messages

• To arrange appointments and meetings with the responsible party (in the legitimate interest of the responsible party, Art. 6.1.f GDPR).
• Sending commercial promotional communications by email, fax, SMS, MMS, social networks or any other current or future electronic or physical means to customers that allow the sending of commercial communications about products or services similar to those initially agreed with the customer (art. 21.2 LSSI). (for the legitimate interest of the holder of the data processing, art. 6.1.f GDPR)
• Management, maintenance, improvement or development of the services offered (for the fulfilment of a contract or pre-contract, Art. 6.1.b GDPR)
• Manage your online purchase or order, process the payment and carry out the dispatch or activation of the same based on the general conditions of the contract (for the execution of a contract or pre-contract, 6.1.b GDPR).
• Sending commercial offers for products and services (for the fulfilment of a contract or pre-contract, 6.1.b GDPR).
• Sending commercial advertising communications by email, fax, SMS, MMS, social networks or any other current or future electronic or physical means that enables commercial communications. These communications are made by the responsible party and refer to its products and services or those of its collaborators or service providers with whom it has an advertising agreement. In this case, the third parties never have access to the personal data. (with the consent of the affected person, 6.1.a GDPR)

Video surveillance

• For the purposes of security and access control, labour and internal activity control Justification Public interest in security and access control and legitimate interest of the responsible person on the basis of Art. 20.3 of the Workers’ Statute Retention Maximum 30 days (with the consent of the affected person, 6.1.a GDPR)

Images and recordings

• File with static and/or dynamic images. Including publication in the media of the controller or third parties (with the consent of the affected person, 6.1.a GDPR)

Customers and suppliers

• Commercial management with customers and service providers (with legitimate interest of the responsible party, Art. 6.1.f GDPR)

Opt-out from advertising

• Data management to prevent the sending of commercial communications to persons who have objected to receiving these communications (to fulfil a legal obligation, Art. 6.1.c GDPR).

Commercial advertising

• Advertising management and commercial prospecting. Including data from legitimate, publicly available sources (for the legitimate interest of the responsible party, Art. 6.1.f GDPR).

Rights of the data subjects

• Responding to requests from citizens in the exercise of their rights under the GDPR (to fulfil a legal obligation, 6.1.c GDPR)

Prevention of money laundering

• Data management for the prevention of money laundering and terrorist financing (to fulfil a legal obligation, 6.1.c GDPR).

Users of websites, apps and other platforms of the responsible party

• Identification data of users who access the company website (for the legitimate interest of the responsible party, Art. 6.1.f GDPR)

Connection to the WiFi network

• Carrying out statistical analyses and market research (in the legitimate interest of the responsible party, Art. 6.1.f GDPR)
• Conducting satisfaction and quality surveys (in the legitimate interest of the responsible party, Art. 6.1.f GDPR) (with the consent of the affected person, 6.1.a GDPR)

Data of minors or vulnerable persons

• The responsible party will not collect or process any personal data of children under the age of fourteen without fully complying with the requirements of the applicable data protection regulations with regard to compliance with the duty to inform and obtaining the necessary consents. The data collected will be processed for the management of the purposes communicated. The responsible party has taken appropriate security measures to ensure the security of this data. (with the consent of the affected person, 6.1.a GDPR)

Legal representatives and contact persons

• In the event that you are a legal representative or contact person of one of the organisations or persons with whom the Foundation has a relationship, the responsible party will process your data in order to monitor the development of the intended relationship (with the consent of the data subject, 6.1.a GDPR).

How long will we keep your personal data?

They will only be kept for as long as necessary to maintain the purpose of the processing or as required by legal regulations that require their retention, and when they are no longer necessary for this purpose, they will be deleted with appropriate security measures to ensure the anonymisation of the data or the complete destruction of the data.

Who do we share your personal data with?

Personal data will not be communicated to third parties, unless this is necessary for the development and fulfilment of the purposes of the processing, namely to our communication service providers with whom the responsible party has signed the confidentiality and data processing contracts provided for in the applicable data protection regulations.

Do we carry out international data transfers?

According to Article 44 of the GDPR, authorisation for the international transfer of data to a country that has not been declared to have an adequate level of protection can only be granted if sufficient safeguards are in place. It can therefore be granted if the responsible party provides a written contract between the data exporter and the data importer containing the necessary guarantees to respect the protection of data subjects and ensure that their rights can be exercised. It is possible that the responsible party uses the services of service providers who have their servers or headquarters in other locations so that these transfers are carried out. The updated list of service providers can be consulted with the responsible party or via calm@remax.es

What are your rights?

The rights of the user are:

• The right to withdraw consent at any time.
• The right to access, rectify, portability and erasure of their data and to restrict or object to its processing.
• The right to lodge a complaint with the supervisory authority (www.aepd.es) if they consider that the processing does not comply with the applicable regulations.

Contact details to exercise your rights:

CALM ISLAND PROPERTIES MALLORCA S.L.
C/ Alcudia, 2 – 07460 Pollença (Illes Balears).
E-mail: calm@remax.es

Download the form «Request to exercise the rights of the affected party» here.

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

By ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or in the download forms, the user expressly and freely and unequivocally accepts that their data is necessary for the fulfilment of their request by the provider, with the provision of data in the remaining fields being optional. The user guarantees that the personal data provided to the responsible party is true and is responsible for communicating any changes to this data.

The responsible party points out that all data requested through the website is mandatory, as it is necessary for the provision of an optimal service to the user. If not all data is provided, it cannot be guaranteed that the information and services offered will be fully customised to your needs.

If you provide us in any way with the personal data of other people, the Responsible Party informs you that you must do so with their consent, having previously informed them of the points contained in this Privacy Policy. Likewise, the responsible party undertakes to provide any third party whose data you provide to us with the corresponding information in accordance with the provisions of article 14 of the General Regulations.

3. SECURITY MEASURES

The Responsible Party complies with all the provisions of the GDPR and the LOPDGDD for the processing of personal data under its responsibility, in accordance with the applicable regulations on the protection of personal data, and clearly adheres to the principles described in Article 5 of the GDPR, according to which the data are processed lawfully, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

The responsible party guarantees that it has adopted appropriate technical and organisational measures to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of users, and that it has provided them with the relevant information so that they can exercise them.

For more information about the data protection guarantees, you can contact the data controller via CALM ISLAND PROPERTIES MALLORCA S.L. C/ Alcudia, 2 – 07460 Pollença (Illes Balears). E-Mail: calm@remax.es

4. EFFECTIVENESS

This privacy policy is effective from 02/01/2024. The responsible party reserves the right to modify this policy in order to adapt it to future legal or jurisprudential updates that may be applicable, or for other technical, operational, commercial, business, etc. reasons. If the changes affect the rights of users, the responsible party undertakes to inform them of the reasons.

LAW OF INFORMATION SOCIETY SERVICES AND ELECTRONIC COMMERCE (LSSI) GENERAL REGULATION OF DATA PROTECTION (RGPD)

CALM ISLAND PROPERTIES MALLORCA S.L., responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Services of Information and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding what are the conditions of use.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

CALM ISLAND PROPERTIES MALLORCA S.L. reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform the users of said obligations, being understood as sufficient with the publication on the website of CALM ISLAND PROPERTIES MALLORCA S.L.

1. IDENTIFICATION DATA

Domain name: https://remax-calm.es/
Tradename: REMAX Calm
Social denomination: CALM ISLAND PROPERTIES MALLORCA S.L. 
NIF: B57961187 
Registered office: C/ ALCUDIA, 2 07460 POLLENÇA 
Phone: 971536335 
E-mail: guillem.borras@remax.es
Registered in the Registry (Commercial / Public): REGISTRO MERCANTIL DE PALMA DE MALLORCA, Tomo: 2656; Folio: 147; Hoja: PM78644
Registered in the Registry of Real Estate Agents on the Balearic Islands – Registro Oficial de Agentes Inmobiliarios de les Illes Balears (ROAIIB): GOIBE756469/2024

2. OBJECT

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and / or graphics, are the property of the RESPONSIBLE or, if the case, has license or express authorization by the authors. All the contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in any case prior written authorization by the RESPONSIBLE. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and / or graphics outside the RESPONSIBLE and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of remax-calm.es. The RESPONSIBLE person acknowledges in favor of its owners the corresponding rights of intellectual and industrial property, not implying their mere mention or appearance on the website the existence of rights or any responsibility on them, as well as endorsement, sponsorship or recommendation by the same.

To make any kind of observation regarding possible breaches of the rights of intellectual or industrial property, as well as on any of the contents of the website, you can do so through the email: guillem.borras@remax.es

4. OBLIGATIONS AND RESPONSIBILITIES OF THE USER

1. Not to introduce, store or disseminate through the website or through any of the services linked to it, any computer program, data, virus, code or any other electronic instrument or device that may cause damage to the website, to any of the services linked to it or to any equipment, systems or networks of the owners of the website, of any user, of its suppliers or in general of any third party, or that is otherwise capable of causing them any type of alteration or preventing the normal operation of the same.

2. Not to use false identities or impersonate the identity of others when using the website or any of the services linked to it.

3. Not to destroy, alter, render useless or damage the data, information, programmes or electronic documents belonging to the owners of the website, its suppliers or third parties.

4. Not to enter or disseminate any information that is defamatory, libellous, obscene, threatening, xenophobic, incites violence, incites discrimination on grounds of sex, race, ideology or religion or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, current legislation.

In the event that any user considers that there are facts or circumstances that reveal the illicit nature of the use of any content and/or the carrying out of any activity on the website or accessible through the same, they should send a notification to the owners of the website by sending an e-mail to dpo@grupox3.es. The responsible party is exempt from any type of responsibility derived from the information published on its website provided that this information has been manipulated or introduced by a third party external to the same.

5. OBLIGATIONS AND RESPONSIBILITIES OF THE WEBSITE

Continuous access is not guaranteed, nor is the correct viewing, downloading or use of the elements and information contained on the website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control. No responsibility is assumed for any decisions that may be taken as a result of access to the content or information offered.

The service may be interrupted, or the relationship with the user may be immediately terminated, if it is detected that a use of its web space, or of any of the services offered therein, is contrary to these General Conditions of Use. The responsible party shall not be liable for any damages, losses, claims or expenses arising from the use of the web space. He shall only be responsible for removing, as soon as possible, the contents that may cause such damages, provided that this is notified. In particular, we shall not be liable for damages that may arise from, among other things:

1. Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks, or any other cause beyond the control of the company. 

2. Illegitimate intrusions through the use of malicious programmes of any type and through any means of communication, such as computer viruses or any others. 

3. Improper or inappropriate abuse of the website.

4. Security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions of the same. The administrator of the website reserves the right to withdraw, totally or partially, any content or information present on the website. The company excludes any liability for damages of any nature that may be due to the misuse of the services of free availability and use by the users of the web space. Likewise, it is exonerated from any responsibility for the content and information that may be received as a result of the data collection forms, being the same only for the provision of the services of enquiries and doubts. On the other hand, in the event of causing damages due to an illicit or incorrect use of these services, the User may be claimed for the damages caused. You will hold the company unharmed from any damages arising from claims, actions or demands from third parties as a result of your access to or use of the website. You also undertake to indemnify the company for any damages resulting from your use of «robots», «spiders», «crawlers» or similar tools used to collect or extract data or any other action on your part that imposes an unreasonable burden on the operation of the website.

IP Addresses

The website’s servers can automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity treatment inventory that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.

6. APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to its use the Courts and Tribunals closest to POLLENÇA, ILLES BALEARS>

INFORMATION ABOUT COOKIES

In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), in conjunction with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, General Data Protection Regulation (GDPR), and Organic Law 3/2018, of 5 December, on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is mandatory to obtain the express consent of the user of all websites that use dispensable cookies before the user visits them.

WHAT ARE COOKIES?

Cookies and other similar technologies such as Local Shared Objects, Flash cookies or pixels are tools used by web servers to store and retrieve information about their visitors and to ensure the correct functioning of the website. The use of these tools allows the web server to remember some data about the user, such as their preferences for viewing the pages of that server, their name and password, the products they are most interested in, etc.

COOKIES COVERED BY THE REGULATION AND EXEMPTED COOKIES

In accordance with the EU Directive, the cookies that require the user’s consent are analytical, advertising and affiliation cookies, with the exception of technical cookies and those necessary for the operation of the website or the provision of services expressly requested by the user.

TYPES OF COOKIES

DEPENDING ON THE PURPOSE

• Technical and functional cookies: These allow the user to browse a website, platform or application and use the different options or services offered there.
• Analytical cookies: These are cookies that allow the responsible party to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, applications or platforms and to create browsing profiles of the users of these websites, applications and platforms in order to introduce improvements based on the analysis of the usage data of the users of the service.
• Advertising cookies: These allow the most efficient possible management of the advertising spaces that the publisher may have included on a website, application or platform from which the requested service is provided, based on criteria such as the content edited or the frequency with which the advertisement is displayed.
• Behavioural advertising cookies: These collect information about the user’s preferences and personal choices (retargeting) to enable the most efficient management of the advertising spaces that the publisher may have set up on a website, application or platform from which the requested service is provided.
• Social cookies: These are set by social media platforms on the services so that you can share content with your friends and networks. Social media platforms have the ability to track your online activity outside of the services. This may affect the content and messages you see on other services you visit.

• Partner cookies: These enable the tracking of visits from other websites with which the website has entered into a partnership agreement (partner companies).

• Security cookies: These store encrypted information to prevent the data stored in them from being vulnerable to malicious attacks by third parties.

DEPENDING ON OWNERSHIP

• First-party cookies: These are cookies that are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.
• Third-party cookies: These are cookies that are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.

DEPENDING ON THE STORAGE PERIOD

• Session cookies: This type of cookie is used to collect and store data while the user accesses a website.
• Persistent cookies: This is a type of cookie in which the data remains stored on the terminal and can be accessed and processed for a period of time determined by the party responsible for the cookie, which can range from a few minutes to several years.

PROCESSING OF PERSONAL DATA

CALM ISLAND PROPERTIES MALLORCA S.L is the responsible party for the processing of personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), for which you are provided with the following processing information:

Purposes of processing: as indicated in the section on cookies used on this website.

Lawfulness of the processing: except in cases where it is necessary for browsing the website, with the consent of the data subject (Art. 6.1 GDPR).

Criteria for data storage: as indicated in the section on cookies used on the website.

Sharing of data: The data will not be shared with third parties, except in the case of cookies held by third parties or where required by law.

Rights of the data subject:
– Right to withdraw consent at any time.
– Right of access, rectification, portability and cancellation of their data, as well as the right to limit or oppose the processing.
– Right to lodge a complaint with the supervisory authority (www.aepd.es) if he/she considers that the processing does not comply with the applicable regulations.

Contact details for exercising your rights:

CALM ISLAND PROPERTIES MALLORCA S.L. C/ Alcudia, 2 – 07460 Pollença (Illes Balears). E-mail: calm@remax.es

COOKIES USED ON THIS WEBSITE

COOKIES CONTROLLED BY THE PUBLISHER

TECHNICAL AND FUNCTIONAL COOKIES

ANALYTICAL COOKIES

PROMOTIONAL COOKIES

THIRD PARTY COOKIES

The services of third-party providers are outside the control of the owner. The providers may change their terms of use, the purpose and use of cookies, etc. at any time. External providers of this website:

COOKIE CONFIGURATION PANEL

This panel allows you to configure the cookies that the website can install in your browser, with the exception of technical or functional cookies that are necessary for browsing and using the various options or services offered.